General conditions of sale and cancellation
Service charges are included in all our prices. The posted prices are calculated based on 2-person room occupancy. They are subject to change without notice.
The following payment methods are accepted: cash, credit card (Carte Bleue, Visa, Mastercard, Diners Club and American Express) or cheque.
All reservations must be held with a credit card number.
Your reservation will be confirmed on receipt of a down payment of 30% of the total price of your stay.
In the event of cancellation, the deposit paid at the time of booking will be reimbursed upon receipt of a written cancellation, at least 15 days prior to the scheduled arrival date.*
Between 14 days and 48 hours before arrival, the hotel will retain thirty percent (30%) of the total reservation cost.
Less than 48 hours before arrival, or in the event of an early departure, one hundred percent (100%) of the price of the stay will be due.
In the event of failure to arrive or cancellation without notice, La Chenevière reserves the right to bill the guest for the full price of the stay, including any pre-booked services.
We hereby inform you that, pursuant to Article L221-28 of the French Consumer Code, bookings for hotel stays are not eligible for the right of withdrawal which is usually applicable to remote sales.
* For all cancellations between March 1 to September 15, 2020 and in accordance with the application of the legal Order 2020-315 of March 25, 2020 relating to the financial conditions of cancellation of certain tourist travel contracts and stays in the event of exceptional and unavoidable circumstances or force majeure, a voucher valid for 18 months, equal to the amount of the deposit paid, will be sent to you in the event of cancellation.